Returns – Refund
1. 30-Day Return Policy
If you are not satisfied with the product you purchased from edytheortiz.store, you can easily request a return by emailing us at [email protected]. You have 30 days from the date of receipt to return the product. We always put customer satisfaction first and will try to provide the best solution.
Order Cancellation Time
You can cancel your order within 24 hours of payment. If the order has been shipped, we cannot cancel or edit your order details.
2. Conditions for Returns or Exchanges
To be eligible for a return, the product must meet the following conditions:
- The product must be intact, unused or washed.
- The product must be returned in the same condition as when you received it.
- Ineligible items will not be accepted.
- Products sold cannot be exchanged or returned in certain cases.
3. Return Process
Step 1: Contact Us
Send an email to [email protected], providing detailed information about the reason for returning or exchanging the product, along with the order number and product name. If the product is defective or not as described, please attach photos or videos as evidence.
Step 2: Our Response
Our customer service team will review and respond within 24-48 hours of receiving your request. We will confirm the request and send detailed instructions on how to return the product.
Step 3: Return the product
After receiving the instructions, you carefully package the product and send it to the address provided. Make sure the product is still in its original condition, unused, and has all accessories.
Step 4: Inspect the Product
Once we receive the product, the inspection process will take 3-5 business days. If the product meets the requirements, we will notify you and proceed with a refund or exchange.
Step 5: Refund
Once the product is accepted, we will refund the original payment method. It may take 5-7 business days for the refund to be credited to your account. If you choose to exchange, we will send a replacement product as soon as possible.
4. Inspect the Returned Product
Each returned product will be inspected at our warehouse to ensure compliance with the conditions stated. If the product does not meet the requirements, we reserve the right to refuse a refund or exchange. In such case, we will resend the product and deduct the shipping cost from your refund.
In exceptional cases, we reserve the right to issue a refund for an unsatisfactory product instead of returning the product.
5. Refunds (if applicable)
Once we have received and inspected the product, we will notify you via email of the refund status. If your request is approved, we will process the refund and the credit will be automatically applied to your original payment method within a few days.
6. Late or Missing Refunds (if applicable)
If you have not received your refund, please check your bank account and contact your credit card company, as it may take some time for the refund to be processed. If you have not received your refund, please contact your bank. If you have checked all of these steps and still do not see your refund, please contact us at [email protected] for further assistance.
7. Contact us
If you have any questions or concerns about our Returns & Refund, please contact customer service by phone or email. We are always ready to support and answer all your questions.
Email: [email protected]
Address business: 328 Shappee St, Horseheads, NY 14845, USA
Mon – Sat | 9:00am – 6:00pm (EST)
We hope that this Returns & Refund will bring you peace of mind and satisfaction when shopping at our store. Thank you for trusting and choosing our products!