At edytheortiz.store, we always put our customers first and are committed to providing the best online shopping experience. If you have any questions, feedback or support requests, do not hesitate to contact us. Our customer care team is always ready to listen and support you quickly and professionally.

1. Contact Information

Customer support email:

We encourage customers to contact us via email to provide detailed information and receive the fastest support. Please email to:
[email protected]

Our customer care team will respond to you within 24-48 business hours. Any questions about orders, product issues, payments, or other requests will be answered carefully and in detail.

Address business:

328 Shappee St, Horseheads, NY 14845, USA

Return shipping address:

If you need to return a product under our return policy, please contact us via email in advance for detailed instructions. You will then be provided with a return shipping address.

2. Support hours

We always aim to provide our customers with the fastest and most timely support. Our customer service department operates from Monday to Saturday, 9:00 AM to 6:00 PM (EST). If you contact us outside of these hours, we will try to respond to you as soon as possible on the next business day.

3. Customer feedback

Your feedback is very important to us. If you have any comments or suggestions about your shopping experience at edytheortiz.store, please do not hesitate to share. Every opinion of yours helps us improve our service and bring a better experience to every customer.

We look forward to hearing from you and hope that edytheortiz.store will always be your favorite fashion destination!