Frequently Asked Questions (FAQs)

1. What payment methods can I use?

We accept PayPal and Payoneer. Both methods ensure the safety and security of every transaction. PayPal allows you to pay quickly with a linked credit card or bank account, while Payoneer is ideal for international customers.

2. How long does it take to process an order?

We will process and ship your order within 1-3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been shipped.

3. Can I track my order?

Yes! Once your order has been shipped, we will provide you with a tracking number so you can track the progress of your delivery via email.

4. Can I cancel my order?

You can request to cancel your order within 24 hours of payment. If the order has been shipped, unfortunately we are unable to cancel or update the details.

5. How much does shipping cost?

Standard shipping is $6.99 for all orders within the United States. We also offer expedited shipping options with costs calculated by weight and shipping address.

6. How long does it take to ship?

Estimated delivery time is 7-15 business days after the order is shipped. We ship Monday through Saturday, excluding Sundays and holidays.

7. What is your return policy?

If you are not satisfied with your purchase, you may return it within 30 days of receipt. The item must be in its original condition, unused, and include all accessories (if any). Please contact us via email at [email protected] to initiate the return process.

8. When will I receive my refund?

Once the returned item is received and inspected, we will process the refund within 5-7 business days. The exact time may vary depending on your bank or payment method.

9. Can I exchange the item?

We do not support product exchanges. However, you can return the unwanted item and place a new order for another item.

10. Does the store ship internationally?

Currently, we only offer shipping within the United States. If you are outside of this area and would like to place an order, please contact us to discuss shipping options.